Individual Consultation
All interactions with our office begin with a first meeting (in person or by phone) where we discuss concerns and clarify interests, issues and options through consultation or conflict coaching. Conflict coaching is a one-on-one service that can assist you to understand conflict and develop appropriate interaction strategies and interaction skills.
Two or Multiple-party Mediation
Mediation is a process in which two or more individuals who are part of the UCSF community voluntarily come together with a neutral third‐party to resolve a conflict or dispute, or to reach an understanding or agreement.
Our services are provided by trained, impartial mediators. Mediation is voluntary: all parties must agree to participate in mediation.
For more detail on our mediation services, please see the following:
Group Facilitation
We provide group facilitation for departments, units or teams experiencing conflict. We offer a variety of tools to address issues, identify styles, build trust, communicate better, collaborate, resolve conflict, or promote team building for a group or department. This is a voluntary, informal process to assist groups to move to resolution.
Training
We provide trainings tailored to requests, including skills building on communication, conflict management and team cohesion.