Resources

• 5 Principles for Communication and Conflict Management in the Workplace
   
• A Six-Step Checklist for Holding Powerful Conversations by Judy Ringer
• We Have to Talk: A Step-By-Step Checklist for Difficult Conversations By Judy Ringer
   
• Active Listening Techniques
  (A handout that describes active listening techniques)
   
• Addressing Bullying and Abusive Conduct in the Workplace
   
• BIFF: A BIFF Response can be highly effective when considering these ten questions
  (A handout that describes a strategy for responding in writing: Quick Responses to High Conflict People, by Bill Eddy, LCSW, Esq
   
• Brave Conversations
   
• Communication Skills Checklist
  (A template that facilitates effective and respectful exchange)
   
• Confrontational vs. Cooperative Language
   
• Positive Engagement in Difficult Conversations
  (Strategies and important points to consider in having difficult conversations)
   
• The Anatomy of an Apology
   
• The Big 6
   
• The Universe of Options for Addressing Interpersonal Conflict

Policies & Procedures

• UCSF Campus Code of Conduct
   
• Faculty Code of Conduct
   
• Principles of Community
   
• Campus Administrative Policies
   
• System-wide Personnel Policies for Staff Members
   
• UC Bargaining Units & Contracts
   
• Formal Complaint Resolution Procedures
   
• Sexual Harassment Prevention Policy
   
• Non-discrimination Policies
   
• Whistleblower Policies and Procedures