Our Team

Director, Ombudsperson

Ellen Goldstein, MA, CO-OP was appointed the Director of the University of California San Francisco Office of the Ombuds on July 1, 2020 after 8 years of providing Ombuds services in the office. Ellen earned her Master’s degree in Social Psychology, trained as a UCSF volunteer mediator in 2007, and is a Certified Organizational Ombuds Practitioner. Her work includes helping individuals and teams navigate challenging situations by building or restoring trust, and exploring options that meet people’s goals for moving forward. She has had several careers while at UCSF, starting in 1988 with a focus on linking research to community and governmental partners in HIV/AIDS at the AIDS Health Project and the Center for AIDS Prevention Studies. After service on the EVCP Gene Washington’s Task Force on Community Engagement, Ellen helped launch and then managed the Community Engagement and Health Policy Program of the Clinical & Translational Science Institute. As a facilitator, researcher, manager, and TICR course lecturer, Ellen brings a commitment to individual coaching, facilitation and bridging the gap between diverse stakeholders

Ombudsperson

After retiring from UCSF, Maureen has returned on a part-time basis to the Ombuds Office, providing individual, two-party and team facilitation services.  She also continues to teach collaborative conflict management and negotiation skills through the Center for Faculty Educators.

With 25 years of mediation experience in UC academic healthcare environments, Maureen’s conflict coaching provides options in the context of UCSF’s organizational culture and priorities, policies and procedures and PRIDE values. 

Associate Ombudsperson

Throughout her career, Kate has worked from the core belief that a neutral professional can work informally and effectively to support people and groups to navigate their conflicts, develop their options and reach mutual understandings. She earned a J.D. from the University of California, Davis and is a member of the California State Bar. For over 20 years, Kate was a member of a San Francisco mediation firm. She has also worked as a Bay Area child and family team facilitator for mental health treatment programs, juvenile dependency and special education teams. Most recently, she served as the Juvenile Welfare Organizational Ombuds for the Santa Clara County Office of Mediation and Ombuds Services. Kate is a co-author of the Rutter Group California Practice Guide for Alternative Dispute Resolution. She has designed curriculum and trained professionals in conflict resolution including negotiation, mediation and facilitation skills. Kate completed the Foundations of Organizational Ombuds Practice training through the International Ombuds Association in 2018

Associate Ombudsperson

Misty supports UCSF community members in navigating complex challenges they encounter in the workplace. She brings 19 years of leading and implementing recruitment, talent development and diversity initiatives in the UC system, including serving as Chief of Staff for the UCSF Office of Diversity and Outreach, Program Manager for UCSF Office of Academic Affairs, and Career and Leadership Coach for UC Berkeley’s Goldman School of Public Policy. Misty specializes in working with multicultural faculty, staff, students, and trainees on developing creative solutions to solve difficult problems, while maintaining their confidence and leveraging strengths. Misty completed the Foundations of Organizational Ombuds Practice training with the International Ombuds Association in 2016. She is also a Certified Health and Wellness Coach trained in evidence-based practices of coaching psychology that focus on behavior change and transition. She holds a B.A. in Theater Arts Performance from San Francisco State University and is a Master of Psychology candidate at William James College focused on global mental health and integrating cognitive behavioral techniques with leadership coaching strategies. Her multidisciplinary background and unique life experiences allow her to authentically connect with individuals from diverse backgrounds.

Program Coordinator

Elin joined the office in 2017 as a Program Coordinator. She provides program and administrative support for the department and is often the first point of contact for visitors to the office.