Our Mission
To humanize the experience of working and learning at UCSF by providing a confidential, neutral, informal, and independent problem-solving resource that includes individual consultation, mediation, and group facilitation services to members of the diverse UCSF community predicated on the principles of fairness, equity, and respect.

What Is an Ombuds?

An Ombuds is an individual who serves as a resource within an organization providing confidential, informal, independent and impartial assistance to members through problem-solving methods such as conflict coaching, mediation, and facilitation.  Ombuds respond to concerns brought by visitors to the office and may also report trends, systemic problems, and widespread issues to leadership in a confidential manner.  An Ombuds does not advocate for any one specific person or group, but rather for the principles of fairness and equity.  Ombuds do not play a role in any formal process, investigate problems brought to the office’s attention, or represent any side in a dispute.  All Ombuds services are voluntary.

UCSF Ombuds

The UCSF Office of the Ombuds was established in 2011 to promote a supportive learning and working environment at UCSF by providing problem solving resources that are protected from disclosure.  The Office of the Ombuds serves all members of the UCSF community (faculty, non-faculty academics, staff, administrators, students, post-doctoral fellows and other trainees, and affiliates) and offers a safe, confidential, and off-the-record place to discuss campus or UCSF Health workplace issues and explore possibilities for informally addressing concerns. 

UCSF Ombuds will listen and review matters; help identify options; make inquiries and referrals as appropriate; and/or facilitate resolutions in an impartial manner.

Ombuds Documentation