Ellen Goldstein, MA

Director, Ombudsperson
Vice Provost-Academic Affairs

Ellen Goldstein, MA, CO-OP has served as the Director of the Office of the Ombuds since 2020 after 8 years of providing Ombuds services at UCSF. Ellen earned her Master’s degree in Social Psychology, trained as a volunteer mediator in 2007, and is a Certified Organizational Ombuds Practitioner. She has been at UCSF since 1988, starting with a focus on collaborations and linking research to community and governmental partners at the AIDS Health Project and the Center for AIDS Prevention Studies.

Maureen Brodie, MA


After retiring from UCSF, Maureen has returned on a part-time basis to the Ombuds Office, providing individual, two-party and team facilitation services.  She also continues to teach collaborative conflict management and negotiation skills through the Center for Faculty Educators. With 25 years of mediation experience in UC academic healthcare environments, Maureen’s conflict coaching provides options in the context of UCSF’s organizational culture and priorities, policies and procedures and PRIDE values. 

Kate Flynn, JD

Associate Ombuds

Throughout her career, Kate has worked from the core belief that a neutral professional can work informally and effectively to support people and groups to navigate their conflicts, develop their options and reach mutual understandings. She earned a J.D. from the University of California, Davis and is a member of the California State Bar. For over 20 years, Kate was a member of a San Francisco mediation firm. She has also worked as a Bay Area child and family team facilitator for mental health treatment programs, juvenile dependency and special education teams.

Elin Horwedel

Program Coordinator

Elin joined the office in 2017 as a Program Coordinator. She provides program and administrative support for the department and is often the first point of contact for visitors to the office.


Mistyann Loetterle, MA

Associate Ombuds

Misty specializes in working with multicultural faculty, staff, students, and trainees to develop creative solutions for complex problems, while helping them increase confidence and leverage strengths. She brings 20 years of experience leading and implementing recruitment, talent development and diversity initiatives in the UC system, including serving as Chief of Staff for the UCSF Vice Chancellor's Office of Diversity and Outreach, Program Manager for UCSF Office of Academic Affairs, and Career and Leadership Coach for UC Berkeley’s Goldman School of Public Policy.

Paula Trejo-Phillips, PsyD

Associate Ombuds

Paula Trejo-Phillips brings organizational consultation, coaching and facilitation experience with individuals, teams and departments from her previous position as Staff Counselor, Organizational Consultant and Wellness Coordinator in the UCSF Faculty and Staff Assistance Program.  She has worked with the supervisors and managers of individuals, teams, and departments using organizational focused interventions across a wide range of UCSF campus and UCSF Health institutional settings.  Paula’s commitment is to help individuals and groups navigate through sensitive situations with resolutions