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Contact Us


Laurel Heights Office
3333 California Street, Suite 309
Monday - Friday; 8:30 A.M. to 5:00 P.M.

Main entrance is located at Walnut and California Streets. Sign in at the security desk. Take the elevators in the hallway behind the security desk to the 3rd floor. Make a right off of the elevator, walk to the end of the hallway until you come to the lobby with the double doors. Suite 309 is on your right.

Parnassus Office
505 Parnassus (Moffitt Hospital), Room M623

Enter 505 Parnassus and turn left at the guest services desk. Take elevator M to the 6th floor. Exit the elevator in the opposite direction from the stars on the floor. Turn right, then turn right again at the first hallway. The door for M623 is underneath the sign for Adult Medical Surgery on the right hand side.

This location is by appointment only.


Please call us at 415-502-9600 or visit us in our office at Laurel Heights Suite 309.

In order to protect confidentiality, the Office of the Ombuds prefers to conduct business in person or by phone rather than e-mail because privacy cannot be assured.

Meet the Staff


Maureen Brodie, MA, CO-OP
Director and Ombudsperson

Maureen received her mediation training at the University of California at Davis, serving as the UCD Senior Mediator from 1996-2010 where she provided two-party mediation and group facilitation services to faculty, staff, professional/graduate students and trainees. Additionally, Maureen has co-trained over 200 mediators -- faculty and staff at UC Davis, and employees at California state agencies through collaboration with the State Personnel Board. In May 2010, she was appointed UCSF Mediation Officer, and helped to launch the Office of the Ombuds the following year. Maureen is a Certified Organizational Ombuds Practitioner as designated by the International Ombudsman Association and is available to meet with individual members of the UCSF community to discuss workplace concerns.


Ellen Goldstein, MA, CO-OP

Ellen Goldstein has had several careers while at UCSF. Starting in 1988, Ellen’s work focused on HIV/AIDS prevention, health equity, and linking research to practice.  In these roles, she helped to bridge the gap between diverse stakeholders, facilitating collaborations and coaching for effective partnership.  Ellen trained as a UCSF Volunteer Mediator in 2007 when she was with the CTSI Community Engagement and Health Policy Program. She joined the Office of the Ombuds in 2012 and is a Certified Organizational Ombuds Practitioner. Her diverse group facilitation experience includes working with both small and large group processes for clinical, administrative, and research teams.  Ellen is available for individual consultation and coaching, mediation, group facilitation, and training on communication and conflict management skills.


Jeff Anderson, JD, MDR
Associate Ombudsperson

Jeff Anderson, JD, MDR is an Associate Ombuds in the Office of the Ombuds at UCSF.  Prior to joining UCSF, Jeff served as an Ombudsman at the U.S. Department of State in Washington, D.C. providing ombuds services to 75,000 State Department employees stationed at 285 embassies, consulates and missions across the globe.  Jeff also has experience as an ADR Specialist for the U.S. Department of Veterans Affairs and as an Attorney ADR Consultant with the Equal Employment Opportunity Commission.  Jeff received a B.A. in Psychology at California State Polytechnic University in Pomona, a J.D. from Chapman University School of Law in Orange, and a Master of Dispute Resolution from Pepperdine School of Law in Malibu.  He is a member of the International Ombudsman Association, the California State Bar, and the ADR Section of the American Bar Association. Jeff is available to work with all members of the UCSF community. 



Elin Horwedel
Program Coordinator

Elin joined the office in 2017 as a Program Coordinator. She provides program and administrative support for the department and is often the first point of contact for visitors to the office.



Office of the Ombuds | 3333 California Street, Suite 309 | San Francisco, CA 94143-1264 | (415) 502-9600
© 2011 The Regents of the University of California. All rights reserved.


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