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Mediation and other
Conflict Management Services

Mediation Protocol

Upon agreement of the parties involved in the dispute, mediation in most cases is a viable option for consideration by any member of the UCSF community. The University supports mediation as a process to assist in resolving interpersonal and communication conflicts. Mediation does not replace, or remove an individual's right to formal grievance procedures. Nor does participation in mediation extend the filing deadlines for formal complaints, grievances or other mechanisms unless noted. (Members belonging to Collective Bargaining Units should refer to their respective agreements.)

Faculty and Other Academic Appointees

When mediation is a chosen option, time limits for filing deadlines in formal processes may be extended by the appropriate Grievance Liaison Officer (i.e. Director of Faculty Relations or other academic appointees or Dean of the Graduate Division for postdoctoral trainees.) Mediation is not an option in cases of alleged scientific misconduct unless an exception has been granted.

Staff Employees

Personnel Policies for Staff Members provide access to staff employees for mediation under the complaint resolution procedures. For staff employees covered by collective bargaining agreements, mediation is an option in the pre-grievance stage. Participation in mediation does not extend the deadline for filing a grievance. That time frame is thirty calendar days from the date on which the employee knew, or should reasonably be expected to have known, of the event or action which gave rise to the complaint.


Although existing policies governing students and organizations delineate grievance options (see UC Policies Applying to Campus Activities, Organizations and Students) mediation may be an option prior to a pre-hearing or as an informal alternative to a formal hearing. Grades and evaluations are not negotiable. However, mediation may assist in resolving conflicts that arise out of disagreements about the evaluation process.

Trainees (Residents, postdoctoral fellows)

Trainees are encouraged to use mediation where disputes arise between individuals and are interpersonal in nature. If academic disputes exist relating to evaluation of performance, mediation is not an avenue for appealing an evaluation. It is possible that in the process of resolving a disputes an evaluation may be modified.



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