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What the Ombuds Does and Does Not Do

The Office of the Ombuds supplements but does not replace or substitute for formal, investigative or appeals processes made available by the University.

Following are some examples of what the office does and does not do.

The Ombuds Does:

  • Listen to concerns
  • Review possible options
  • Explain University policies and procedures
  • Facilitate communication between people
  • Provide information about formal and informal grievance options
  • Mediate as appropriate
  • Make referrals
  • Point out patterns/complaints to administrators

The Ombuds Does Not:

  • Tell people what they should do
  • Take sides in a dispute
  • Determine guilt or innocence
  • Receive official "notice" for the University about complaints
  • Give legal advice
  • Adjudicate or participate in formal grievance processes
  • Testify in any court-initiated procedure
  • Conduct investigations of a formal nature



Office of the Ombuds | 3333 California Street, Suite 309 | San Francisco, CA 94143-1264 | (415) 502-9600
© 2011 The Regents of the University of California. All rights reserved.


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