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Articles & Videos of Interest

Conflict is a place of Possibility (Dana Caspersen | TED Talks | July 2015)


Our approach to conflict is not a fixed part of our character, it is learned behavour that we can change. Dana Caspersen, conflict specialist, award-winning performer and author of "Changing the Conversation: The 17 Principles of Conflict Resolution" offers two simple, transformative actions that we can choose, which can fundamentally change the conflict conversations in our lives.

Dare to Disagree (Margaret Heffernan | TED Talks | June 2012)


Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.


Articles: managing conflict

Article: Clean Up Corrosive Interpersonal Dynamics on Your Team with This System
First Round Review

Article: 5 ways successful people handle conflict at work
Dr. Travis Bradberry (author)/ Joseph Grenny (co-author), World Economic Forum

Article: Dealing with conflict in the workplace
Tom Fox, The Washington Post, May 2015

Article: Dear Val - How Do I Cope with Conflict at Work?
Val Nelson, Quiet Leadership Institue

Article: A Mental Trick to Help with Challenging Conversations
Liane Davey, Harvard Business Review, December 2015

Article: What to Do If a Conversation Is Turning Loud and Aggressive
Joseph Grenny, Harvard Business Review, March 2016

Articles: managing gossip in the workplace

New Managers: 5 Ways Stop Negative Office Gossip

10 Highly Effective Ways to Silence Workplace Gossip
(Huffington Post)

How Good Managers Deal with Gossip in the Workplace
(Sandler Training)

Rumors in the Workplace: Managing and Prevention Them
(Mind Tools)




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