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Articles & Videos of Interest


Conflict is a place of Possibility (Dana Caspersen | TED Talks | July 2015)

 

Our approach to conflict is not a fixed part of our character, it is learned behavour that we can change. Dana Caspersen, conflict specialist, award-winning performer and author of "Changing the Conversation: The 17 Principles of Conflict Resolution" offers two simple, transformative actions that we can choose, which can fundamentally change the conflict conversations in our lives.


Dare to Disagree (Margaret Heffernan | TED Talks | June 2012)

 

Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.


 

Articles: managing conflict

Article: 5 ways successful people handle conflict at work
Dr. Travis Bradberry (author)/ Joseph Grenny (co-author), World Economic Forum

Article: Dealing with conflict in the workplace
Tom Fox, The Washington Post, May 2015

Article: Dear Val - How Do I Cope with Conflict at Work?
Val Nelson, Quiet Leadership Institue

Article: A Mental Trick to Help with Challenging Conversations
Liane Davey, Harvard Business Review, December 2015

Article: What to Do If a Conversation Is Turning Loud and Aggressive
Joseph Grenny, Harvard Business Review, March 2016

Articles: managing gossip in the workplace

New Managers: 5 Ways Stop Negative Office Gossip
(Forbes)

10 Highly Effective Ways to Silence Workplace Gossip
(Huffington Post)

How Good Managers Deal with Gossip in the Workplace
(Sandler Training)


Rumors in the Workplace: Managing and Prevention Them
(Mind Tools)

 

 

 



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